Where issues are raised, it is Fairmile Grange’s policy to ensure that they are fully investigated and dealt with in a compassionate and effective manner. All staff receiving a complaint, either verbally or in writing must report this to the Home Manager as soon as possible.
Should you require support to make a complaint, the Home can provide details of independent advocacy services.
INTERNAL CONTACT DETAILS
Please contact the Home Manager using the details below
Fairmile Grange
Fairmile Grange,
Royal Close, Christchurch
BH23 2FR
Email: manager@fairmilegrange.co.uk
Tel: 01202 007 569
HEAD OFFICE CONTACT DETAILS
Complaints
Head Office
Christchurch Fairmile Village LLP
Tringham House,
3rd Floor, 580 Deansleigh Road,
Bournemouth, BH7 7DT
Email: complaints@encorecarehomes.co.uk
Tel: 01202 531 635
EXTERNAL CONTACT DETAILS
Local Authority
The Complaints and Improvement Officer,
Commissioning and Improvement (Adults),
BCP Council, Civic Centre, Poole, BH15 2RT
Tel: 01202 261 159
Email: comments.adultsocialcare@bcpcouncil.gov.uk
NATIONAL
Local Government Ombudsman
PO Box 4771, Coventry, CV4 0EH
Tel: 0300 061 0614 or 0845 602 1983
(Monday – Friday 8.30am – 5pm)
Email: advice@lgo.org.uk
Complaints can also be made online via their complaint form at www.lgo.org.uk
CQC
National Correspondence
City Gate, Gallowgate
Newcastle-Upon-Tyne
NE1 4WH
Tel: 0300 061 6161
Email: enquiries@cqc.org.uk